Help Center

👤

Creating Your Account

Sign up with your email address or use Sign in with Apple to get started in seconds.

🧭

Interactive Tutorial (Online)

A guided product tour walks first-time users through Online — nav, groups, drivers, vehicles, drives, reports, and settings.

📊

Dashboard Widgets (Online)

The AutoDrive Online dashboard is a customizable grid of widgets — KPIs, trend charts, pattern charts, and recent-activity lists scoped by date range and account group.

🎯

Dashboard Goals & Targets

Set optional per-metric targets — distance and drive goals, spend budgets, and cost, score, and safety targets — and your dashboard cards show how you are tracking against them.

🔔

Notification Widget (Online)

The bell icon in the AutoDrive Online top bar surfaces items that need your attention — geofence events to acknowledge, invites you have been sent, billing warnings, drivers awaiting LiveDrive consent, and announcements from our team.

📱

Mobile Dashboard Styles (iPhone & Android)

Five dashboard layouts on iPhone and Android — Classic, Insights, Map, Trends, and Minimal — plus how to switch between them and which ones require an active subscription.

🚗

Adding Your First Vehicle

Add a vehicle by entering its details manually or scanning the VIN barcode.

📷

Scanning a VIN Barcode

Use your camera to scan the 17-character VIN barcode and auto-fill vehicle details.

📍

Setting Up AutoTrack

Enable automatic drive detection so AutoDrive records trips in the background.

📤

Importing Drivers, Vehicles, Drives, Fuel, Charging, AutoCare, and LiveDrive Zones

Bring existing data in from a CSV or TXT file. Account → Import Data.

📥

Exporting Your Data (CSV, JSON, .adarchive)

Download drivers, vehicles, drives, fuel, charging, AutoCare visits, Glovebox documents, and LiveDrive zones as CSV, JSON, or an AutoDrive Archive. Account → Data Management → Export Data.

🔍

Searching Across Your Data

The search bar in the top navigation looks across drives, vehicles, drivers, fuel, charging, and all your AutoCare records at once.

💬

Using the Help Chat Agent

A floating chat assistant in the lower-right of every Online page that finds the right help article for your question.

👥

Sharing Your AutoDrive with Family or a Team

Account Groups let multiple people share vehicles, drives, fuel, and reports. The same mechanism works for a household or a company fleet.

✉

Inviting Someone to Your Group

As the owner or an admin, you can invite anyone by email. They get a link that drops them straight into the app.

✅

Accepting an Invite to Join a Group

Tap the link in the invite email, sign in (or create an account), and pick how you want your drives to attribute.

🔄

Switching Between Groups

If you belong to more than one group (your household + a work fleet, say), the switcher picks which one the app is currently showing.

🚀

Personal vs Fleet — What's Different?

Both types share the same data model. The differences are in default privacy, subscription SKU, and UI language.

💱

AutoDrive Personal vs AutoDrive Fleet

Subscriptions entitle the whole group, not a single person. Everyone in the group gets premium.

✉️

Emails We Send About Your Subscription

A reference for the transactional emails AutoDrive sends when you subscribe, get charged, cancel, or add drivers and vehicles.

🛒

Buying a Subscription from the Home Page

You can subscribe to AutoDrive Personal or Fleet directly from theautodriveapp.com and create your account right after.

➕

Buying Vehicle or Driver Add-Ons

Need more vehicles or drivers than your plan's base cap? Buy add-ons on the web for $9.99 per unit per month.

🗘

Restoring Your Subscription on a New Device

If you've reinstalled the app or switched phones, tap Restore to pick up the subscription you already bought.

👤

Managing Members, Roles, and Leaving a Group

Promote a member to admin, remove someone who no longer needs access, or leave a group that's no longer yours.

📊

Driving Insights

Detect harsh braking, harsh acceleration, and hard cornering during drives, with a per-drive score, route map markers, and a Reports tile that aggregates trends.

💵

Tolls & Parking

AutoDrive spots toll roads along your recorded routes and prompts you to confirm the charge, then files it with the trip as a deductible expense. Add parking the same way — and the deductible total rolls into your reports.

📡

How Automatic Tracking Works

AutoDrive uses GPS to detect movement, record your route, and stop when you park.

✅

Drive Detection Checklist

A step-by-step list of OS-level toggles AutoDrive needs in order to detect drives in the background.

📱

Bluetooth Drive Triggers

Start drives the moment your phone connects to your car’s Bluetooth.

▶

Recording a Manual Drive

Start and stop a drive manually when you want full control over recording.

🌏

GPS Accuracy and Route Quality

Understand how AutoDrive handles GPS accuracy and smooths your recorded routes.

🔋

Battery Usage and Optimization

AutoDrive is designed to use less than 5% of your daily battery.

⛅

Weather Conditions for Each Drive

Every drive captures the destination weather at save time. Active subscribers can view the snapshot and refresh it on demand.

✎

Editing and Deleting Drives

Tap any drive to view its details, then edit the title, classification, purpose, vehicle, or cost.

🗺

Editing a Drive Route

Reshape a recorded route on AutoDrive Online — drag, add, or remove waypoints and the route re-snaps to roads. Requires an active subscription.

💼

Classifying Drives: Business vs. Personal

Mark every drive as Business or Personal and assign a specific purpose so reports and deductions stay accurate.

📍

Named Locations

Give frequently-visited addresses a friendly name like Home, Work, or Gym. Drives that start or end there pick up the name automatically.

💰

Mileage Rates & Reimbursement

Per-mile reimbursement and deduction rates. The IRS 2026 rates ship by default and drives auto-resolve the right one at save time.

📱

AutoDrive Live Track (iPhone)

See your active drive in the Dynamic Island and on the Lock Screen while you drive. iPhone only.

📱

Android Live Drive Surfaces (Notification, Status-Bar Pill, Home-Screen Widget)

Three glanceable surfaces on Android — the rich foreground notification, the Android 16 Live Updates status-bar pill, and the home-screen widget — show your active drive without opening the app.

📡

What is LiveDrive?

LiveDrive is a Fleet-only addon that broadcasts each enabled driver’s real-time location to group admins, with optional rolling route history, geofence alerts, and a daily behavior scorecard.

✅

Enable LiveDrive for a Driver

Once your group has the LiveDrive addon, enabling broadcasting for a specific driver is a two-step flow: admin DPA, then driver consent.

⏹

Pause or Revoke LiveDrive (Driver)

Drivers can pause LiveDrive for up to 24 hours, or revoke consent entirely, with one tap.

🛡

LiveDrive Consent Audit (Member)

Every member of a Fleet group can independently review who requested LiveDrive consent for which driver, who accepted, and any pauses or revocations from Reports → Consent Audit.

⏪

LiveDrive Route Replay

Scrub a driver's broadcast track for any day in your retention window, with geofence events overlaid on the path.

🛡

LiveDrive Geofences & Alerts

Define circle or polygon zones and get notified when LiveDrive-enabled drivers enter, exit, or dwell inside them.

📊

LiveDrive Driver Insights

A nightly per-driver scorecard derived from speeding, harsh events, idling, after-hours driving, and broadcast coverage.

⚠

Checking for Open Recalls

AutoDrive looks up open safety recalls for any vehicle with a VIN, free for every account. Recall data comes directly from NHTSA.

🕐

The Odometer Page (AutoCare)

A per-vehicle hub for your odometer: a live reading you can update, what's due by mileage, GPS-glitch review, fuel/charge reconciliation, and the full manual-change audit trail.

🔧

AutoCare — what it is and how to subscribe

AutoCare is the AutoDrive add-on for tracking service history, scheduling future maintenance, and getting reminders before things go overdue.

🛡

Service History

Log every service visit your vehicles take, see the full history per vehicle, and save a resale-ready PDF of the maintenance log.

📅

Per-vehicle Schedule

A month calendar of every vehicle's service — past visits, what's due, and what's coming up — plus a per-vehicle editor for how often each service should happen.

🔔

Reminders + delivery preferences

Service reminders fire automatically based on your Schedule. Choose how you get told — push, email, in-app — and set quiet hours.

📱

AutoCare on iPhone

The iPhone app gives you the full AutoCare surface — Reminders, Recalls, Service History, Schedule, voice-first Observations, Shops & Vendors, and Log a Visit — with push notifications that deep-link to the matching reminder.

📝

Observations — "rattle on right turn"

Quick-capture notes about anything odd you notice while driving. Mark them resolved when the next service visit handles them.

🏪

Shops & Vendors directory

Save the shops you take your vehicles to so logging a service visit picks the vendor from a dropdown instead of asking you to retype the name.

🗃

Glovebox — what it is and how to subscribe

Glovebox is a paid add-on that stores every vehicle document — insurance, registration, title, inspection, emissions and warranty — and reminds you before any of them expire. $3.99/month; your oldest vehicle is free.

📄

Adding and Organizing Documents

Store insurance cards, registration, title, inspection and more — attached to a vehicle or to your account — with an optional photo or PDF and the dates that matter.

🔔

Renewal and Expiry Reminders

Glovebox tracks each document's expiry date and warns you with red / amber / green status plus push, email and in-app reminders, so registration, inspection, emissions and insurance never lapse.

🚘

Managing Multiple Vehicles

Free accounts get 1 vehicle. AutoDrive Personal unlocks 2, AutoDrive Fleet unlocks 20.

🔍

VIN Decoding

Enter or scan a VIN to auto-populate the year, make, model, trim, body style, type, engine description, fuel type, and MPG.

👥

Driver Profiles

Create driver profiles to assign drives and vehicles to different household members. Drivers can optionally be invited in as group members with their own login.

🚗

Automatic Odometer Updates After Each Drive

Your vehicle’s stored mileage automatically increases by the distance of every recorded drive.

⛽

Logging a Fuel Purchase

Record fuel purchases to track spending and calculate fuel economy over time.

📍

Finding Nearby Gas Stations

Browse nearby gas stations filtered by fuel type, sorted by distance or price.

💰

How Fuel Cost Is Calculated

AutoDrive estimates fuel cost for each drive server-side using your vehicle MPG and regional retail prices from the US EIA.

🚗

Setting Up an Electric Vehicle

Mark a vehicle as electric so AutoDrive shows charging tools instead of fuel tools for that car.

🔌

Logging a Charging Session

Record EV charging sessions to track spending, energy use, and cost-per-kWh over time.

📊

Charging Stats and Insights

Track total kWh, total spend, average $/kWh, and monthly cost trends for your charging history.

💰

How Charging Cost Is Calculated

AutoDrive estimates per-drive charging cost using your average $/kWh and an efficiency assumption.

📄

Charging Blocks in the Report Builder

Five EV-specific report blocks for total spend, energy efficiency, MPGe, location breakdowns, and trends.

🛣

Mixed Fleets — Gas and Electric Together

AutoDrive supports owning ICE and EV vehicles side-by-side; the UI follows whichever vehicle is active.

⚡

Finding Nearby EV Charging Stations

Browse nearby EV charging stations on a map, with network, connector, and access details.

🔄

How Data Sync Works

AutoDrive is local-first: data saves on your device, then syncs to the server over HTTPS.

📈

Why Your Dashboard Numbers Agree Across Devices

The dashboard on iOS, Android, and the web all pull from the same server calculation — so you see identical totals everywhere.

📶

Offline Support

All features work offline; data syncs automatically when you reconnect.

🔒

Account Security

Your account is protected with bcrypt hashing, Keychain storage, and HTTPS-only communication.

🔑

Staying Signed In

AutoDrive keeps you signed in as you use it, and asks you to sign in again after 30 days for your security.

📱

Devices & Sessions

See every device signed in to your account and sign out any of them, including a one-click sign-out-everywhere-else, from AutoDrive Online.

💬

Sending Feedback

Rate AutoDrive and leave a comment from the iPhone Settings screen or the online dashboard.



AutoDrive for iOS

The iOS app offers AutoTrack, VIN scanning, push notifications, and background drive recording.

🤖

AutoDrive for Android

The Android app offers AutoTrack, Android Auto in the car, the Live Drive home-screen widget, the Android 16 status-bar pill, VIN scanning, and background drive recording.

💻

AutoDrive Online

Access your drives, vehicles, fuel logs, and the Report Builder from any browser.

💻

AutoDrive Online for macOS

The native macOS companion that wraps AutoDrive Online with fixed-size window, File menu shortcuts, and Keychain sign-in.

🚗

Using AutoDrive with CarPlay

AutoDrive runs on the in-car CarPlay screen with three tabs: Drive (Quick Start + live status), Stations (fuel or charging), and Traffic (incidents nearby).

🚗

Using AutoDrive with Android Auto

AutoDrive runs on the Android Auto in-car screen with three tabs: Drive (Start/End + live status), Stations (fuel or charging), and Traffic (incidents nearby). Phone projection only — not Android Automotive OS.

📱

Android Home-Screen Widget

A 4×1 home-screen widget that mirrors the iOS Live Activity card — speed, distance, elapsed time while you drive, and a "Monitoring" state when AutoTrack is armed.

🔄

Cross-Device Sync

Sign in on multiple devices and your data stays in sync automatically.

📄

Sending Debug Logs to Support

Use Settings → Send Logs to Support to ship recent debug logs straight to the AutoDrive support team.

🚫

Drives Not Recording

If drives are not being recorded, check AutoTrack, location permissions, and Low Power Mode.

📌

GPS Routes Look Inaccurate

Inaccurate routes are usually caused by signal interference from buildings, tunnels, or weather.

🔄

Sync Is Not Working

Resolve sync issues by checking your connection, forcing a sync, or signing out and back in.

🚧

Why is AutoDrive Online showing a Service Status page?

When AutoDrive is having a service issue or running scheduled maintenance, the dashboard and other pages are temporarily blocked.

🛡

Safe-Driver Report

A verified Safe-Driver Score (0–100) built from your AutoDrive trips, with a factor breakdown and trend. Export a tamper-evident PDF or share a link an insurer can confirm — for usage-based-insurance discounts.

🎓

Permit Log

Track a learner-permit driver's supervised hours automatically. Every drive becomes a practice session — day or night, with conditions — and AutoDrive tallies progress toward your state's requirement, with a DMV-ready certificate you can export and verify.

📈

Drive Stats on iPhone and Android

A dedicated stats screen with totals, per-drive averages, and monthly bar charts for drives, distance, and cost.

📊

Using the Report Builder

Create custom driving reports by selecting blocks, setting a date range, and generating a PDF.

📄

Saving Report Templates

Save the block layout and title of a Report Builder canvas for reuse. Pick from AutoDrive defaults, IRS-compliance layouts, or your own saved templates.

🧩

Available Report Blocks

Choose from 27 report blocks covering driving, drive score, classification, fuel, vehicles, and analytics.

📄

Generating a PDF Report

Generate a print-ready PDF of your report directly from the browser.

📅

Filtering the Online Dashboard by Date

Pick a date range from the topbar to scope every dashboard widget to the same window. Your selection persists across devices.

🧾

Driver Taxpayer / IRS Details

Populate optional IRS-substantiation fields on a driver profile so every mileage-log report stamps a taxpayer header matching Pub. 463 / Form 2106 / Schedule C.

📋

IRS-Ready Mileage Reports

AutoDrive ships three pre-built templates aligned to IRS substantiation rules: Mileage Log, Business Mileage, and Vehicle Expenses.