Refund Policy

Effective Date: April 23, 2026

This Refund Policy explains when and how you can request a refund for paid AutoDrive subscriptions and add-ons operated by Wrights Creative Services, L.L.C. ("we", "us", or "our"). It supplements, and should be read alongside, our Terms of Service and Privacy Policy. Where a statutory right (for example an EU / UK consumer withdrawal right) gives you more protection than this policy, the statutory right prevails.

1. Where You Purchased Determines Where You Refund

AutoDrive subscriptions and add-ons can be purchased through several processors. Each processor operates its own refund workflow, and you must request refunds where you originally paid:

• Apple App Store (iOS): Refund requests are handled by Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases directly.
• Google Play Store (Android): Refund requests for purchases less than 48 hours old can be initiated from Google Play order history; older requests can be sent to us and we will escalate to Google on your behalf where eligible.
• Paddle (web purchases, merchant of record): Paddle is the merchant of record for web purchases. Refund requests can be submitted from the customer portal link in every Paddle receipt email, via paddle.net, or by emailing billing@theautodriveapp.com — we will route eligible requests to Paddle.

2. Statutory Withdrawal Rights (EU / UK / EEA)

If you are a consumer based in the European Union, the United Kingdom, or the European Economic Area, you have a statutory right to withdraw from a purchase within 14 days of the transaction without giving a reason, unless you have expressly consented to immediate performance and acknowledged that your right of withdrawal is lost once the service begins. For web purchases Paddle facilitates this withdrawal on our behalf in line with Paddle's Refund Policy.

3. Our Discretionary Refund Window

Outside of statutory rights, we offer a 14-day goodwill refund window for first-time paid subscriptions and first-time add-on purchases made through Paddle. If you decide AutoDrive is not the right fit within 14 days of your first charge on a given plan, email billing@theautodriveapp.com from the address on your account and we will issue a full refund of that charge. Subsequent renewals and repeat purchases of the same plan are not eligible for goodwill refunds, though we will still consider them case-by-case where the charge was clearly unintended (for example a duplicate charge or an immediate post-renewal cancellation).

4. Renewals, Cancellations, and Prorating

Paid AutoDrive subscriptions auto-renew until canceled. You can cancel at any time from the App Store, Google Play, or the Paddle customer portal link in your receipt — cancellation stops future renewals and preserves paid access through the end of the current billing period. We do not prorate or partially refund the unused portion of a billing period when you cancel mid-period; if you believe a proration is warranted (e.g., you were charged for an upgrade you did not intend), contact billing@theautodriveapp.com.

5. Refunds for Service Outages and Billing Errors

If a confirmed AutoDrive service outage prevents you from using paid functionality for an extended period, or if we charge you in error (duplicate charge, wrong plan, currency mismatch), contact us within 60 days of the charge and we will refund the affected amount. Outage credits and billing-error refunds are processed through the original processor.

6. What Is Not Refundable

• Renewal charges after the 14-day window, except where required by law.
• Charges where the account was used to create, edit, or export a substantial volume of data during the paid period and no statutory right applies.
• Charges on accounts suspended or terminated for violation of our Terms of Service.
• Tax already remitted to a tax authority by Paddle acting as merchant of record, which Paddle refunds directly as part of any approved refund.

7. How Refunds Are Returned

Approved refunds are returned to the original payment method. Typical clearing times: App Store / Google Play 3–5 business days after Apple/Google approve the request; Paddle 5–10 business days. Currency conversion and foreign-transaction fees assessed by your bank are not refunded by us.

8. Effect of Refund on Your Account

A refunded subscription is treated as canceled as of the refund date. Your account reverts to the free tier at the end of any grace period — existing data stays visible and exportable, but creating new vehicles, drivers, or account groups beyond the free-tier cap is disabled until you re-subscribe. See the Terms of Service for the full read-only behavior.

9. Contact

For any refund or billing question, contact us at:

Wrights Creative Services, L.L.C.
Billing: billing@theautodriveapp.com
General support: support@theautodriveapp.com
Website: theautodriveapp.com

For web purchases made through Paddle, you may also contact Paddle directly via paddle.net or review Paddle's Refund Policy.