📄 Sending Debug Logs to Support
Use Settings → Send Logs to Support to ship recent debug logs straight to the AutoDrive support team.
If support asks you to send your debug logs — or you want to attach them to a problem report yourself — the iOS and Android apps both have a one-tap path that opens a support ticket and uploads the logs in the same step.
How to send
- Open AutoDrive → Settings.
- Scroll to the support section and tap Send Logs to Support.
- A chooser opens with two options: Send to Support and Clear Logs. Pick Send to Support.
- A prompt asks you to describe the issue you’re experiencing. Add a short note (or skip it) and tap Send. Your description becomes the ticket subject so support can triage it without opening every ticket.
- The app shows a progress dialog while it packages the logs, opens a ticket, and uploads the archive.
- When it finishes, you’ll see a confirmation with your support ticket number. Save that number — you can reference it in any follow-up email.
Clearing local logs
The same chooser has a Clear Logs option that deletes every debug log stored on the device without sending anything. Use it when support has asked you to reproduce an issue from a clean slate — clearing first means the next archive you send only contains the failure they care about, not a week of unrelated chatter. Cleared logs cannot be recovered, so do not clear if you still need to send the current batch.
What gets sent
Each app keeps a rolling 7-day archive of internal log lines — sync activity, drive-detection events, errors, warnings. The Send Logs action zips those daily files into a single .adlogs archive and posts it to the support team alongside your app version, device model, and OS version. After a successful upload the local logs are wiped, so the next session starts with a clean slate and you can’t accidentally submit the same logs twice.
Privacy
The logs contain technical breadcrumbs only — no drive routes, no addresses, no fuel entries, no payment info. They’re used by support to diagnose issues like missed drives or sync failures and are not retained beyond the life of your support ticket.
If you need to send logs but are not signed in, the app will prompt you to sign in first — the ticket is created against your account’s email address so support can match it to your records.