💬 Using the Help Chat Agent
A floating chat assistant in the lower-right of every Online page that finds the right help article for your question.
Every page of AutoDrive Online has a small orange chat button floating in the lower-right corner. Click it to open the AutoDrive Assistant — a chat-style helper that finds the right Help Center article for whatever you're trying to do.
How it works
You type a question in plain language ("How do I add a vehicle?", "Why aren't my drives recording?", "What does Fleet include?") and the assistant returns the closest matching help articles as cards you can click straight through to. Below each reply you'll see a row of suggestion chips — related questions you can tap to keep exploring without typing.
Where its answers come from
The assistant only draws from our published Help Center. There is no external AI service in the loop and nothing you type is sent to a third party — the search runs entirely on AutoDrive's own servers against the same articles you can browse from the Help page. That means answers are always grounded in real, vetted documentation, never made up.
When to use the assistant vs. opening a ticket
- Use the chat assistant for "how do I…" and "what is…" questions — anything that's likely covered in our docs.
- Use Open a ticket (linked at the bottom of the chat panel) when you need a real human, are reporting a bug, or have an account-specific issue.
Tips
- Press Esc to close the panel.
- Use the refresh icon in the panel header to start a fresh conversation.
- If your first question doesn't hit, try fewer or simpler keywords (e.g. "vin scan" instead of "scanning a VIN barcode on my dashboard").
The assistant is only available once you're signed in to Online; it's hidden on the login screen and after you log out.